Maju24 Privacy Policy — How We Protect Your Data

1. Information We Collect

Maju24 collects several categories of information when you register, log in or use our platform. This information is collected to ensure the platform operates smoothly and to continuously improve the user experience.

Account Information: During registration, we collect your full name, email address, phone number, and identity verification details as required to meet platform compliance requirements.

Device & Browser Information: We automatically collect technical information including device type, operating system, browser version, IP address, time zone, and language settings. This information is used to optimise how the platform displays on your device.

Payment Information: When you make a deposit or withdrawal in Malaysian Ringgit (RM/MYR), transaction details such as the payment method used, date, time and amount are recorded. Full card numbers and sensitive payment details are never stored by maju24 — these are handled directly by certified payment processors.

Usage Data: We record how you interact with the platform, including pages visited, session duration, games played, and bets placed. This data helps us improve the user experience and detect any suspicious activity.

2. How We Use Your Information

All information collected by maju24 is used responsibly and solely for legitimate purposes. We do not sell or rent your personal information to any third party for marketing purposes.

Your information is used for:

• Verifying identity and processing new account registrations.
• Processing deposits and withdrawals in Malaysian Ringgit securely and accurately.
• Providing responsive and relevant customer support.
• Sending important notifications relating to your account, transactions or policy updates.
• Detecting and preventing fraud, multi-account usage and other unlawful activity.
• To comply with applicable laws and regulations in Malaysia.
• Improving platform features based on aggregated usage data.

5. Sharing Information with Third Parties

Maju24 does not sell, rent or disclose your personal information to third parties for commercial purposes without your consent. However, there are limited circumstances in which we may need to share your information with certain parties.

Information sharing only takes place under the following circumstances:

• Payment Processors: Transaction information is shared with certified payment service providers — such as FPX processors and local digital wallet operators — to facilitate the secure processing of deposits and withdrawals in Malaysian Ringgit.
• Technical Service Providers: Cloud and infrastructure service providers that support the operation of our platform are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose information where required by Malaysian law, court order or direction from a lawful authority.
• Fraud Prevention: In cases where there is a serious threat to the security of the platform or other users, certain information may be shared with the relevant enforcement authorities.

In all of the above cases, we ensure that the receiving party has adequate data protection measures in place and that information is used solely for the stated purpose.

6. User Rights, Policy Changes & How to Contact Us

As a maju24 user, you have the following rights with respect to your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. Basic details such as your name and phone number can be updated through your account settings.
• Right to Erasure: You may request the deletion of your account and personal data, subject to legal obligations that require us to retain certain records for a specified period.
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team.

Changes to the Privacy Policy: maju24 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such changes constitutes acceptance of the updated policy.

How to Contact Us: If you have any questions, concerns or requests regarding this privacy policy or maju24's use of your personal data, please contact our privacy team by email at [email protected]. We will endeavour to respond to your enquiry within a reasonable timeframe. For general enquiries, please refer to the FAQ us first.